Terms & Conditions

1. Deposit Policy

A non-refundable deposit of £500 / $770 is required to secure your spot. This deposit is non-transferable and cannot be applied to a different retreat or participant under any circumstance.

2. Final Payment

If you choose to pay via deposit, the remaining balance is due 5 weeks before the retreat begins. You’ll receive a Stripe invoice to complete the payment. If the final balance is not received by the deadline, your booking will be cancelled and your deposit forfeited.

3. Cancellations & Refunds

  • Deposits are strictly non-refundable.

  • Full payments may be refunded only if Solene cancels the retreat due to unforeseen circumstances (e.g. force majeure, travel restrictions).

  • If you’ve paid more than the deposit and choose to cancel, only the amount paid beyond the deposit may be considered for a refund, and only within 14 days of your booking.

  • No refunds will be issued beyond 14 days from purchase.

4. Transfers

Bookings are non-transferable between people or retreats.

5. Travel Responsibility

Guests are responsible for booking their own travel, including flights, insurance, and visas. Solene is not liable for any costs related to missed flights, travel delays, or border issues.

6. Health & Participation

By attending a Solene retreat, you confirm that you are physically able to participate in all tennis and wellness activities. If you have any health concerns, consult your doctor before booking.

7. Liability Waiver

Solene is not responsible for any injury, illness, loss, or damage during the retreat. Participation in all activities is voluntary and at your own risk.

8. Room Assignments

For shared rooms, we will pair you with a participant of the same gender unless you request a specific roommate at the time of booking.

9. Photography & Media

Photos and videos may be taken during the retreat and used in Solene marketing or social media. By booking, you consent to appearing in this content unless you request otherwise in writing.

10. Contact

If you have any questions or need to update your details, email us at contact@solenetennis.com